The Effect of Competitive Intensity on Performance of Private Security Firms in Kenya
Abstract
The objective of the study was to establish the effect of competitive intensity on performance of
private security firms in Kenya. The data was collected from key informants who were either the
marketing manager or the Chief Executive Officer of the firms. The theoretical foundation of the
study was based on the Market Based View which provided theoretical perspectives on how
external environmental factors including competitive rivalry in the industry can influence firm
performance. The study was cross-sectional in nature and it targeted 39 firms that were members
of the Kenya Security Industry Association (KSIA). A census was done because the population
was relatively small. A total of 37 firms participated in the study and this translated to a 95%
response rate. Data was collected from the respondents using a structured questionnaire whose
measurement scales met all the requirements of reliability and validity tests. Descriptive statistics
were used to gain a good understanding of the respondent and firm characteristics. Simple linear
regression was used to establish the effect of competitive intensity on firm performance. Results
of the regression analysis indicated that competitive intensity had a positive and significant effect
on non-financial performance of private security firms. The study concluded based on the results
of the regression analysis that competitive intensity has a positive and significant effect on the
non-financial performance of private security firms in Kenya. It recommended that the
management of private security firms and other firms operating in industries where the industry
rivalry is high should be proactive and adopt a competitor orientation in their firms by
monitoring the strengths and weaknesses of competitors and anticipating competitor actions that
may affect the firm. However, the study also recommended that the firms should not be too
competitor oriented otherwise they may lose their focus on customer needs and this may be
detrimental to firm performance. Future studies should investigate the influence of government
regulation on the relationship between competitive intensity and firm performance. This study
was quantitative in nature and future studies should consider using qualitative approaches to data
collection and analysis to establish if the findings will be similar.
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