School of Business & Economics (MT)

Integration of E-Supplier Management and Organizational Performance of Parastatals in Nakuru County

Sat, 01 Oct 2022 00:00:00 GMT

Integration of E-Supplier Management and Organizational Performance of Parastatals in Nakuru County Wanjiku, Nyokabi Ruth This study sought to investigate the integration of e-supplier management and its influence on organizational performance. The study aimed to specifically; analyse e-information sharing and its influence on organizational performance, investigate e-tendering and its influence on organizational performance, assess e-payments influence on organizational performance and examine e-point of sale influence on organizational performance. Since suppliers are an important asset for organisational performance, it is imperative that they are well managed to establish mutual benefits. Therefore, the goal was to investigate whether parastatals had integrated e-supplier management in their already existing ICT capabilities to influence organizational performance. The study was anchored on two theories; the innovation diffusion theory to indicate the level of ICT integration and the Technology Acceptance Model (TAM), to show how compatibility and user belief are important for integration and performance. The study used null hypotheses to test the influence of each objective on organizational performance. The study adopted a descriptive research design. The study was undertaken in five (5) selected parastatals or state-owned organizations in Nakuru municipality with a total population of 236 employees in selected departments. By use of purposive sampling, a sample size of 91 respondents was used. The study used qualitative and quantitative research methods. The study applied closed and open-ended questionnaires with a five-point Likert scale, to collect data from the respondents. The data collected was coded using Statistical Package for Social Sciences (SPSS), analysed using descriptive and inferential statistics and presented using tables. The study also adopted multiple regression and ANOVA tests to test the influence, hypotheses and relationship between e-supplier management and organizational performance respectively. E-supplier management integration was moderate (M=3.42, SD=.97). The findings inferred that e-supplier management was statistically significant in predicting the performance of parastatals at p<.05 and that 21.9% of organizational performance was influenced by e-supplier management variables. It also showed that e-information sharing influences organizational performance at 9.4%, e-tendering at 3.3%, e-payments at 2.6% and epoint of sale at 22.1%. The study also showed e-information sharing, e-tendering, epayments and e-point of sale had a weak positive correlation with organizational performance at .325, .214, .197 and .481 respectively. The study recommends parastatals full integration of e-supplier management capabilities and to work with suppliers to allow accrual of benefits that will improve overall organizational performance. The study recommends further research be done on other components of e-supplier management such as eSRM, contracts management and e-supplier selection. Master of Business Administration (Procurement and Supply Chain Management Option), 2022

Effects of Stress Control Techniques by Middle Level Employees on Strategic Performance Management of Murang’a County Government

Tue, 01 Nov 2022 00:00:00 GMT

Effects of Stress Control Techniques by Middle Level Employees on Strategic Performance Management of Murang’a County Government Kinuthia, Sandra Waithira Globally, employees experience stress at the workplace. It has become a real exertion in most organizations especially in the developing countries where the significance amount of stress at the workplace has had influence on employees’ strategic performance. Organizations need employees to get the job done because employee’s strategic performance is important to the success of the organization. Stress control techniques are designed to help employees reduce stress at the workplace. The impact of stress on the employee performance has a direct impact on the implementation of organizational strategies. Despite having stress control techniques in the organizations, research studies show that stress at the workplace has not been controlled effectively, thus affecting employee strategic performance management. Increased stress levels have led to reduced work performance and subsequently the strategic goals and objectives of the organization are not met. Thus, the study sought to address the issues that cause stress at the workplace and their influencing factors and therefore focused on job design, training, employee welfare programs and incentives as the key stress control techniques. The general objective is to establish the effect of stress control techniques by middle level employees on strategic performance management of Murang’a County Government. The research study adopted descriptive survey which is the method of research which concerns itself with the present phenomena in terms of conditions, practices, beliefs, processes, relationships, or trends. The study was confined to Murang’a county government in Murang’a County. This is where the strategic decisions and the central planning of Murang’a County are operated.The middle-level employees of Murang’a County Government were the target population, which they comprised of 4,254 respondents. Stratified random sampling was used as the most appropriate sampling technique, since the population is not a homogeneous group. Systematic sampling was used in each group to come up with the respondents which involves selecting the samples at regular intervals from the sampling frame. A sample size of 366 respondents were selected and administered with questionnaire as a data collection instrument by the researcher. Out of those served with questionnaires, 346 filled and returned the questionnaires. The response rate therefore was 94.5%. The study findings inferential statistics correlation and regression analysis depicted that there is a significant positive effect on job design (rho=0.6530, p-value <0.05), training (rho =0.608, P value <0.05), employee welfare programs (rho = 0.514, p value <0.05), incentives (rho = 0.521, p value <0.05) and middle-level employees’ strategic performance. Therefore, county government should endeavour to address and adopt stress control techniques focusing on job design, training, employee welfare programs and incentives to improve employee strategic performance for the organisation to achieve their strategic objectives. Master of Business Administration (Strategic Management Option), 2022

Cross-Network Mobile Money Transfer Adoption Determinants and Performance of Small and Medium Enterprises in Murang’a Municipality

Thu, 01 Oct 2020 00:00:00 GMT

Cross-Network Mobile Money Transfer Adoption Determinants and Performance of Small and Medium Enterprises in Murang’a Municipality Momanyi, Stanley O. The goal of this study was to establish cross-network mobile money transfer adoption determinants and performance of small and medium enterprises in Murang‟a municipality. Specifically, the study sought to assess how the government legal framework, individual attributes, technological characteristics, and perceived social influence affects the adoption of cross-network mobile money transfer service and establishing the association between the use of cross-network mobile money transfer service and SMEs' performance in Murang‟a municipality. Three theories namely; Technology Acceptance Model, Actor-Network Theory, and Innovation Diffusion Theory were employed in this study. Descriptive survey design was used to conduct this research. Primary data was obtained through questionnaires from a sample size of 250 participants using purposeful sampling design. Descriptive and inferential statistics with the aid of SPSS were used to analyze data. The results found out that the adoption rate of cross-network mobile money transfer service was very low as only 36 % of the respondents had adopted the service at the time of the survey. Respondents strongly agreed that Individual attributes as shown by the mean of 14.904, Perceived social influence (15.145), Technological characteristics (14.904), and legal framework (14.747) influenced their decision to adopt the service. The study also established that the adoption of cross-network mobile money transfer service had escalated the performance of the businesses as revealed by a majority of respondents (71%) of those who had adopted the service. The study recommends that SMEs traders adopt cross-network mobile money transfer service because of its positive impact on business performance. The study also recommends that policymakers introduce interoperability at the agent level and conduct aggressive marketing to increase the adoption rate of the service. To increase financial inclusivity in the country the study recommends that the service providers raise transaction limits of mobile money to attract more users in Kenya. There is a need to conduct further follow-up studies on the same topic in later years to assess the extent of adoption and also to assess the effect on financial performance of large organizations. Master of Business Administration, 2020.

Comparative Study on Determinants of Strategic Plan Implementationin Savings and Credit Cooperative Societies of Amica and Mentor Saccos

Thu, 01 Oct 2020 00:00:00 GMT

Comparative Study on Determinants of Strategic Plan Implementationin Savings and Credit Cooperative Societies of Amica and Mentor Saccos Mbogo, Jonathan N. Management ofStrategic plan involves actions and decisions that leads to the formulation and execution of strategies meant to attain the set objectives of a given firm. According to Strategy implementation is one of the crucial functions of top management which addresses thedecisions targeted atformulation andimplementationoflong-term plansaimed at realization oforganizational goals. A lot of challenges are experienced during Strategy implementationdue to high requirements of both human and financial resources and the changing internal organizational environment.The situation has been highly turbulent and affected strategy implementation in most organizations. Due to such difficulties, this study aimed at finding the key determinants in strategy implementation practices in Amica and Mentor SACCOs whose headquarters' are in Murang’a town. Organizations have Strategy plans that are rarely implemented and the study tried to assess some of these determinants. Questionnaires and interviewswere used to acquire data from the targeted members’ of director’s board, senior managers, and staff in the SACCOs usinga census guide. Content analysis technique was used to analyze the data. The findings indicated that leadership had the highest influence on strategic plan implementation in SACCOs as revealed by a mean of 12.91, funding was the second determinant with a mean of 9.39, followed by government policy with a mean of 9.22, monitoring and evaluation had the lowest influence as revealed by a mean of 8.15. Therefore, the study established that leadership plays a significant role in terms of guidance, resource mobilization, and the overall success of the implementation of strategic plans in both Amica and Mentor SACCOs. The study established that implementation of strategic plans contributed to the growth of SACCOs in terms of membership increase with a mean of (3.38), Share capital increase (3.00), increase in turnover (3.16), asset quality improvement (3.17), business volume increase (3.15), increase in deposit portfolio (2.91) and product diversification (2.73). for data analysis methods, mean which was useful in computation of averages of the data collected , standard deviation was significant in determination of the spread of data around the mean ,regression helped to explain the relationship between Amica SACCO and Mentor SACCO ,it also assisted to determine whether the relationship are strong or weak, all this data analysis methods helped in analyzing the information.The findings revealed that strategic plan implementation had optimistic effect on the development and growth of the SACCOS, finding from Mentor SACCO revealed that funding had the greatest effect on the implementation of strategic planning, it further indicated there was an increase in membership ,increase in turn over, and optimum utilization of resources, from the findings there is need to have a leadership that supports the strategic plans from initiation to final implementation. Based on study findings, the study proposed the following recommendations to ensure successful implementation of strategic plans and growth of SACCOS: funds should be made available and in sufficient amounts, regularization of monitoring and evaluation strategies, periodical review of strategic plans, the inclusion of the different departments and workers in the organization to ensure that the strategic managers can own the process and management to cascade or delegate the duties downwards to the more specific departments where such functions apply